Engineering Services Customer Satisfaction Survey
Thank you immensely for taking the time to participate in this survey. Makai proudly holds ISO9001 certification, and we place a significant emphasis on ensuring customer satisfaction. Your valuable feedback will play a crucial role in enhancing our product designs and service delivery.
Please enable JavaScript in your browser to complete this form.
1. PROJECT INITIATION: Did our staff understand and/or help you forumulate your requirements/needs?
2. PROPOSAL: Did the proposal address your requirements?
3. COMMUNICATION: Did the engineer(s) answer/clarify any question you had about the proposed work?
4. INFORMED OF PROJECT STATUS: Were you informed of the project status on a timely manner?
5. ON SCHEDULE DELIVERY: Considering any change orders and other contributing factors, was the service delivered on schedule?
6. VALUE: Considering any change orders and other contributing factors, did Makai provide a good value for the services rendered?
7. SUPPORT: If you have had the opportunity to contact support, was the engineer responsive, courteous, and knowledgeable in providing a solution to your problem?
8. OVERALL SATISFACTION WITH MAKAI SERVICES: Based on your experience as our customer, would you recommend Makai's services?
Please check this box if you consent to have your comments published on our website as a customer testimonial - thank you.